E-commerce is the future of selling and businesses have started to realize this. Therefore, to enter into this fruitful market segment many companies have already established their eCommerce channels along with physical stores. However, this multichannel approach has challenged businesses with management issues, particularly in handling orders and managing inventory. Updating inventory, and fulfilling orders and shipments on two different systems, one for physical sales and the other for eCommerce, isn’t just time-consuming, but also utilizes a lot of resources. This calls for utilizing solutions that integrate the two platforms; allowing the management of operations from a single point. One such solution is x2xecommerce RMH-Shopify which enhances the order management process between the two platforms.
About x2x eCommerce RMH-Shopify:
Like many other business solutions by x2xecommerce RHM-Shopify is an integrated solution that aims to streamline the operations for eCommerce businesses using these two platforms by enhancing the RMH capabilities to handle Shopify tasks such as order fulfillment and inventory management, among many others. Hence, establishing a centralized management experience for the team, and allowing it to manage its various eCommerce operations from RMH, its primary inventory, and order management software. The benefits of the RMH-Shopify solution are summarized in the article.
Reduced fulfillment time:
Order fulfillment time is a very important factor that contributes to your eCommerce business's success. with quick order management, your backend processing time reduces, streamlining the operations, and improving your operational efficiency.
The RMH-Shopify module allows you to download orders directly into RMH and fulfill them from there with the status updating on the Shopify store automatically. As a result, you eliminate the need to use two different platforms to update order status and inventory each time an eCommerce order is placed, saving you time and resources.
Improved customer experience:
Customers are the lifeline of any business, and their opinions can make or break your business from reaching its goal. Every business aims to achieve this by providing a great customer experience. With the capability to handle customer’s orders swiftly and in an efficient manner, your customer experience improves resulting in an improved customer retention rate. Furthermore, satisfied customers are very likely to recommend your site to others generating more revenue for your business.
Improved accuracy:
X2xecommerce RMH-Shopify integrated solutions eliminate a lot of manual tasks reducing any chances of redundancy, errors, and duplication. These errors can be costly to businesses when it comes to order processing, let alone consuming a lot of time to correct them. Consider manually inputting the wrong address of the customer or selecting the wrong quantity of items purchased online into RMH for order fulfillment, only for the customer to find it when they receive it. Not only this will be bad from customer experience point of view but will also deduct the inventory level inaccurately. Such bad experiences by customers can be very damaging to your business reputation.
Availability of instant inventory information:
It is very crucial for your order management team to have accurate order data in order to prevent any overselling and respond to customer queries about the availability of items. Similarly, your webstore quantity must reflect the accurate level of stocks to prevent customers from buying more than you have; otherwise, you can have a problem fulfilling orders, hence the bad customer experience. With x2xeCommerce RMH-Shopify your inventory level is automatically updated at set time intervals so you never run into such problems.
Conclusion:
Order management is an important eCommerce operational aspect. Good order management can keep you atop your competitors. Therefore, companies must aim to seek solutions that provide them with a streamlined order fulfillment process. With the x2xecommerce RHM-Shopify integration module, you can achieve this goal; reducing your order management time, improving customer experience, and increasing the efficiency of your operations. Feel free to reach out to us anytime with your queries or if you need a free demo of our product we’re always ready to help you.